Effective Date: 30/11/2025

Last Updated: 30/11/2025

Ubuntu Threads Ltd is committed to providing clear, fair, and transparent shipping information in compliance with UK consumer law.

 

1. Delivery Times

• Standard delivery within the UK: 3–5 working days.

• Express delivery options: Not Available

• International delivery: Not Available

We will notify you if delivery is likely to be delayed.

 

2. Delivery Charges

• Standard UK delivery: £4.50

• Express delivery: N/A

• International delivery: calculated at checkout based on destination and weight.

All charges are displayed clearly before purchase is confirmed.

 

3. Order Processing

Orders are processed during business hours: Monday–Friday, 9am–5pm.

Orders placed outside these hours will be processed the next working day.

 

4. Risk and Ownership

• Risk of loss or damage passes to you once the goods are delivered.

• Ownership of goods transfers once full payment has been received.

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5. Missed Deliveries

If delivery cannot be completed (e.g., no one available to accept), the courier will leave instructions for redelivery or collection.

 

6. Returns and Cancellations

• You have the right to cancel your order within 14 days of receipt under the Consumer Contracts Regulations 2013.

• Returned goods must be unused and in their original packaging.

• Refunds will be processed within 14 days of receiving returned goods.

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7. Exceptions

Certain items may be exempt from cancellation or return (e.g., personalised or perishable goods). These will be clearly identified at the point of sale.

 

Legal Disclaimer

• This Shipping Statement is provided in accordance with UK consumer law.

• Nothing in this statement affects your statutory rights under the Consumer Rights Act 2015.